American water heater company, the maker of the water heater I installed issued me a return authorization number for the water heater that would not run when installed per the instructions. I installed the new one (1/5) and this one works better (it will start), but still not great. It makes noise when starting and the flame is quite yellow and has bad shape. I have posted videos of the start and flame for technical support to look at.
This is the replacement unit starting : http://youtu.be/_Bb3IgamFdo
I contacted technical support again via email and sent them video footage of the poor flame. After a few days technical support contacted me again and FedEx’d me a smaller orifice to try, a #30. The heater comes standard with a #29. I got this smaller orifice and installed it and the unit ran very poorly http://youtu.be/ml-uqXvCrp8
At this point I gave up, I contacted a local contractor and scheduled an install of a new furnace and water heater. I was done trying to make this water heater work.
The replacement water heater was returned to Lowe’s for a refund. Lowe’s was very helpful throughout this very frustrating experience.